Delete account

This page meets App Store and Google Play account-deletion requirements. You can permanently close your account from inside the app.

1) Delete in the app
1. Sign in to Yadel.
2. Open profile / account from the home screen.
3. Tap Delete account.
4. Read the warning.
5. Type DELETE in the confirmation box and confirm.
When finished, your session ends and that account cannot sign in again.

2) Alternative
If you cannot open the app, email [email protected] or call 0850 242 48 58 and request account deletion. Include the phone number or email registered on the account.

3) Data deleted or anonymised
- Full name, email, phone, PIN / password
- Profile photo, national ID number, date of birth, gender
- Address and address verification data
- Active sessions (refresh tokens are revoked)
- Credit balance is set to zero
- Campaign codes and event RSVP records are removed
- Interpreter availability is turned off (if a staff account)

4) Data retained or kept anonymously
Limited records may be kept for legal, billing, and security duties:
- Call metadata (start / end, duration, category, billing) without identity
- A wallet history entry for “account_deletion”
- An account-deletion audit record (a copy of the name, last digits or hashes of phone/email, deletion time)
These records are not used for marketing.

5) No undo
Account deletion cannot be undone. To use the service again you must register a new account.

6) Contact
Questions: [email protected] · 0850 242 48 58
Also: Privacy, Terms of use, Türkçe