Terms of Use

These Terms of Use apply to everyone who uses the Yadel app and related services. By downloading the app, creating an account, or using the services, you accept these terms.

1) Parties and scope
Yadel is a platform that connects deaf and hard-of-hearing users with sign-language interpreters through live video. The app may also offer minute credits, Elçi, Speech to Text, Environmental Alerts, Services (water order, technical repair, hospital appointment, taxi), social content, events, campaign referrals, and support. Yadel is not an emergency medical, police, or fire service.

2) Account and eligibility
You must be at least 13 years old. You are responsible for providing accurate information, keeping your account secure, and not letting others use it. You can delete your account in the app.

3) Minute packs, subscriptions, and refunds
Minute packs are consumable (one-time) credits; they are not subscriptions. Payments are collected through the App Store and Google Play. Credits are added to the balance when the purchase completes. For unused credits, a refund request may be opened through the relevant store within 14 days; the store decides. Used credits are not refunded. Elçi, Speech to Text, and Environmental Alerts may be monthly subscriptions. Cancel a subscription on the Subscriptions page of that store account. Mandatory consumer rights remain reserved.

4) Live calls
You agree to treat interpreters respectfully. Insults, threats, illegal content, unauthorised recording, or abuse of the service are prohibited. Calls may be ended and accounts restricted for violations.

5) Environmental Alerts
Environmental Alerts are optional. While the service is on, the microphone is used to classify environmental sounds (doorbell, baby crying, dog barking, siren). Classification runs on the device. Audio is not recorded, stored, or sent to Yadel servers. Alert channels (light, vibration, notification, screen) are selected by you. Listening stops when the service is turned off.

6) Speech to Text
Speech to Text is optional. The microphone opens with Listen and closes with Stop or when you leave the page. Speech is sent to the device operating system speech recognition service. Audio is not sent to Yadel servers. On-screen text is not saved. Optional translation runs on the device; text is not sent to Yadel servers.

7) Elçi
Elçi speaks text you type or select. Speech is produced on the device or the chosen voice engine. Speech is not recorded.

8) Services
Yadel does not operate water companies, repair shops, hospitals, or taxi fleets. Your request is sent to authorised staff, who call the relevant company or institution. The final product, repair, appointment, or trip belongs to the third party. Water and taxi requests require confirmation of your saved address. Hospital requests do not process your address. Creating a request is free. When a request is completed, 5 credits are deducted. Cancelled or incomplete requests are not charged. Pending requests can be cancelled in My Services. Except where the law requires otherwise, Yadel is not responsible for third-party performance.

9) Campaigns and third parties
For partner campaigns, sale and fulfilment belong to the partner. Yadel may provide referral and information only.

10) Emergencies
In life-threatening situations, call local emergency numbers. In Türkiye that number is 112.

11) Limitation of liability
The service is provided to the extent permitted by applicable law. Except where the law requires otherwise, Yadel is not liable for indirect damages arising from outages, delays, interpreter availability, or third-party services.

12) Personal data
Processing of personal data is covered by the Privacy Policy and, for users in Türkiye, the KVKK notice.

13) Contact
Questions: [email protected]