Privacy Policy

This Privacy Policy applies to the Yadel mobile app and related services.

1) Data controller
Yadel is responsible for processing your personal data. For questions and requests, write to [email protected].

2) Data we collect
Account details (full name, email or phone), profile details (date of birth, gender, city/district/address, optional national ID, profile image), session and security data, call metadata (start/end, duration, category, ratings), wallet and transaction records, device and usage data (app version, crash logs, language preference), campaign and event interactions, Services requests (category, brand, jug count, appliance/fault, hospital and department, appointment time, address copy, staff note), support messages, and Elçi usage metadata.

3) Purposes
Membership and authentication, live sign-language interpreter matching and call quality, minute balance and billing, security and abuse prevention, legal obligations, campaign/event experience, support, delivering Services requests, Elçi, Speech to Text, and Environmental Alerts.

4) Retention
Data is kept for as long as needed to provide the service and meet legal retention periods. After an account deletion request, identity data is deleted or anonymised. Anonymous records needed for billing and security may be kept for a limited time.

5) Sharing
Your data is not sold or placed on marketing lists. It may be shared with infrastructure providers (hosting, authentication, real-time calling), payment providers when store payments are active, and mandatory legal authorities.

6) Your rights
You may request access, correction, deletion, objection, and other rights available under applicable law (including Türkiye’s KVKK) by writing to [email protected]. You can also delete your account in the app.

7) Children
The service is not directed to children under 13. Accounts should not be created for users under 13.

8) Environmental Alerts
Optional Environmental Alerts use the microphone for on-device sound classification while the service is on. By default the app listens in the foreground; if you enable background listening it can also listen while you use another app. Listening stops when you fully close the app. Audio is not recorded, stored, or sent to Yadel servers. Alert channels are selected by you. Listening stops when the service is turned off.

9) Speech to Text
Optional Speech to Text opens the microphone when you tap Listen. Speech is sent to the device operating system speech recognition service. Audio is not sent to Yadel servers. On-screen text is not saved. The microphone closes when you tap Stop or leave the page.

10) Services
Services (water order, technical repair, hospital appointment, taxi) send your request to authorised staff. Staff call the relevant company or institution on your behalf. For water and taxi, a copy of your saved address is attached to the request. Hospital requests do not process your address. When a request is completed, 5 credits are deducted from your balance. Details are in the Terms of Use.

11) Elçi
Optional Elçi speaks a line you type or pick. Subscriptions are managed in the App Store or Google Play. Speech is produced on the device or the chosen voice engine. Speech is not recorded.

12) Updates
This policy may be updated from time to time. Important changes are communicated in the app.